Delete your account

How to delete your account

• In the app: More, then Settings, then Delete account.
• On the web: sign in below and follow the same steps. You need to sign in so nobody else can delete your account.

You'll see what will be deleted and what stays with your family, can download a copy of your data, confirm it's you, then type DELETE to finish.

Can't sign in? Email [PRIVACY CONTACT EMAIL] from the address on your account and we'll verify it's you before deleting anything.

What is deleted and what stays

• Your account and personal settings. Name, email, sign in, preferences, saved Home and Work places, alert devices, calendar links, admin rights and licences. Access stops as soon as you confirm. Deleted within 7 days, normally within minutes.
• Things only you could see. Events and tasks set to Only me, and items shared with named people when nobody else can still see them. Deleted within 7 days.
• Uploads and forwarded emails. Files, photos, pasted text and forwarded emails you added, plus the AI suggestions made from them that weren't approved. Deleted within 7 days. Approved events and tasks made from them stay with the family.
• Shared family information. Events, tasks, lists, meals, birthdays, budgets and children's profiles that belong to the family. Stays with the family so other adults keep their records. Your name is removed and it is credited to the family owner or someone who could already see it.
• Family you own. If you are the only member, the whole family and everything in it. If others remain, ownership must be handed over first. Closed within 7 days, or once another adult accepts ownership.
• Minimal deletion record. A record that a deletion happened, with a reference code, dates and counts. No name, email or family content. Kept to prove the request was completed and to handle disputes.
• Backups and provider logs. Encrypted backups and short-lived service logs (sign in, email delivery, AI processing). Not edited individually. They expire on their normal cycle and are only used to restore service, never to restore a deleted account.

Families and children

• Leaving a family and deleting your account are different. Leaving only removes you from one family; deleting removes your whole account.
• Children's profiles belong to the family, not to one adult, so they stay for the other adults who look after them.
• If you own a family that other people use, you choose another adult to take over. They must accept before ownership moves, so nobody loses their family's records. If nobody can take over yet, our team helps.
• If you're the only member of a family, the whole family is closed and deleted.

How long it takes

You're signed out everywhere as soon as you confirm. Deletion normally finishes within minutes and always within 7 days, unless a family hand-over is still waiting or the law requires us to keep something. Backups are not edited one by one; they expire on their normal cycle and are never used to bring back a deleted account.

Read the full privacy notice.